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The purpose of this module is to help students learn about the reality of the profession, to understand the training process and to make a decision about their career in computer support.

The purpose of this module is to help students manage messages, contacts, events and tasks, produce text documents, produce spreadsheets, produce presentations, and produce computer diagrams using the Microsoft software suite.

The purpose of this module is to lead the student to install an operating system on a computer by following the following steps: prepare the work, install the operating system, configure the operating system, proceed with the security reinforcement and record the work performed.

The purpose of this module is to help students acquire a logical approach to approaching and solving problems. The student first learns to analyze the data of a problem. He or she then examines the problematic situation and then formulates and tests hypotheses about the causes of the problem.

Finally, the student determines the cause of the problem and applies a solution to solve it and records the results and information.

The purpose of this module is to introduce the student to the interactions specific to the practice of the profession.

First, the student learns about the nature of the professional situations specific to this work environment. Then, the student becomes familiar with customer service, teamwork and the field of ethics. Finally, he or she evaluates the way he or she interacts in these various situations.

It is in this module that the student learns how to install physical components and software in a computer. First, the student learns to plan his work. Then, he or she assembles the computer’s hardware components and plugs in the peripherals. He or she performs the installation and configuration of the operating system and application software. Finally, the student ensures the proper functioning of the workstation and makes recommendations regarding the use of the equipment.

In this module, the student will install and configure local area networks. This is for local, small-scale, wired and wireless computer networks. Based on verbal and written requests, using: domestic and commercial interconnection devices; cables and network outlets; computers to be connected to the network; the tools required; a query system; reference sources; Internet access.

In this module, the student will first learn how to develop a submission, an efficient search for articles and respect for compatibilities. A realistic assessment of delivery times and the time needed to complete the work. Produce a clear and complete quote. Then the student will learn how to place an order with a supplier as well as invoicing. Finally, the student will learn how to carry out work related to the inventory.

It is in this module that the student learns how to install physical components and software in a computer. First, the student learns to plan his work. Then, he or she assembles the computer’s hardware components and plugs in the peripherals. It performs the installation and configuration of the operating system and application software based on the devices. Finally, the student ensures the proper functioning of the workstation and makes recommendations regarding the use of the equipment.

In this module, students learn to communicate in French in the following contexts:

• To process customer inquiries (in person and over the phone);

• Drafting documents related to IT support;

• Make requests to suppliers.

In this module, the student will learn how to ensure the proper functioning of mobile devices. On devices such as: tablets and smartphones. By using various operating systems, owned by individuals or an employer. For interventions related to installation, configuration, updating, troubleshooting, etc. From verbal and written queries, using peripherals and removable components, mobile applications, a query system, a knowledge base and other reference sources in English and French, and wired and wireless access to a network.

In this module, the student will learn how to use system commands and a scripting language. Based on needs related to: the use of command-line interfaces; task automation. Using a variety of operating systems and their command-line interfaces; code editors; reference sources in English and French; network access.

In this module, the student will learn how to use virtualization environments. Based on needs related, mainly, to customer support. Using: – virtualization environments including hypervisors, computers, operating systems, etc.; thanks to reference sources in French and English and access to the network.

The objective of this module is to teach students how to manage access to resources in a network. First, the student becomes familiar with the characteristics and components of the different types of networks. Then, he or she learns how to plan his or her work in order to create accounts and user groups. In addition, the student tests access to the network and ensures that each user can use the network’s peripherals and software. Finally, students learn how to record the data of their intervention in a database and inform users of the methods of accessing the various resources.

The purpose of this module is to introduce the student to the creation and use of a computer support database. At the beginning, the student must learn to analyze the needs and collect the information necessary to feed the database. He or she then designs the functional structure and security measures appropriate to the development of the database. Finally, students learn how to use database management software to create a functional database, enter information and conduct research.

In this module, the student will perform the deployment of software from software (drivers, operating systems, mobile applications, office software, etc.); configurations; and the organization of files.

In this module, students acquire the skills necessary for computer support work by phone or email or in the form of a ticket. To begin, the student learns to receive requests and to question customers correctly to identify the request. It is in this module that he or she learns how to use a request management software. Then, he or she applies methods to diagnose the problem and ensure that it is resolved. Finally, he or she learns how to follow up on requests and ensure customer satisfaction.

This module focuses on maintenance and monitoring interventions on servers and networks. From existing infrastructure, on physical and virtual servers; from services (Web, FTP, databases, IP telephony, etc.) and local and wide area networks. Starting from verbal and written requests; lists of planned maintenance and monitoring interventions. Using hardware and software monitoring tools; specifications (procedures, network plan, roles, rights, etc.) and reference sources in English and French.

It is in this module that the student learns to use electronic means of communication. First, he or she learns how to set up the equipment and software required to perform telecommunications. Then, the student manages the sending and receiving of faxes and emails. He or she learns how to search for information on the information highway and create hypermedia documents (Web pages). Finally, he or she learns to perform tele-intervention using software dedicated to this task.

During this module, the student learns how to put a non-functional workstation back into service. First, the student learns to analyze the needs of the clientele and to examine the workstation.Then, he or she determines the causes of the problem and corrects it. Finally, the student learns to explain his or her intervention and to make recommendations to the client regarding the use of the equipment to prevent the recurrence of the problem.

The objective of this module is to allow students to integrate into the work environment in a technical computer work context. First, the student learns about the organization of the work, the computer equipment used in the company and the tasks to be accomplished during the internship period in order to set his or her learning objectives. Then, he or she observes, carries out work and solves problems affecting computer equipment. Finally, the student must make an assessment of the work done and his or her ability to practice the profession.

This module is intended to allow students to integrate into the work environment in a context of on-site and remote computer support. To begin, the student learns about the organization of work, the computer equipment used in the company and the services to be provided to customers during the internship period in order to set his or her learning objectives. He or she then observes, receives and processes service requests, and verifies customer satisfaction. Finally, the student must make an assessment of the work done and his or her ability to practice the profession.